- How can I try mozaBook?
- What is the MULTILANG version?
- Where can I activate the mozaBook licence code I purchased?
- What is a local user and how is it linked to my mozaWeb account?
- Do I need Mozaik TEACHER or mozaBook CLASSROOM as a teacher?
- How can I buy mozaBook?
- How can I activate my digital publication?
- Can several people use the same copy of mozaBook?
- Changing your hard drive or your computer; reinstalling mozaBook; entering a new licence code
- System requirements
- Can I use mozaBook on an Apple MacOS computer?
- How can I transfer my mozaBook licence to another computer?
- How can I send feedback and bug reports in mozaBook?
- How can I download the offline version of my textbooks in mozaBook?
- How can I download the offline version of 3D scenes in mozaBook?
- What is a Licence Pack?
- How can I start mozaBook in windowed mode?
- Can educational content found on mozaWeb or in mozaBook be shared externally?
- Missing dll file after a mozaBook update
- I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
- What licence code do I have? How do I know what digital content can I access with my licence code?
- I receive an error message about proxy settings when I launch mozaBook
- Why can mozaBook not connect to the mozaWeb server?
- How to send feedback from mozaBook when the server is not available?
- What is the difference between user licences and device-based licences?
- Licence validity
- Handwriting recognition in mozaBook
- My licence has expired. What content and functions can I still access?
- How should I install mozaBook as an administrator? Is silent installation available?
- How can I use the mozaBook app on an Android interactive board?
- How can I open GeoGebra content in mozaBook?
- How can I delete a local user in mozaBook?
- Can I modify and upgrade the type of my licence?
- Can mozaBook be installed on Linux computers?
On certain, mainly older, computers, the following error message may be displayed:
This action requires access to the mozaWeb server. The server is not accessible at the moment.
Most of the time, this error occurs on Windows 7 computers and is caused by not updating Windows regularly. Windows updates contain essential certificates that are required to access most websites and servers. If Windows is not updated regularly, these certificates will expire, and some sites and servers will not be accessible.
The issue can be resolved by updating Windows and installing the suitable Windows update, containing certificates, from one of the following links:
for Windows 7 – 32 bit:
https://www.microsoft.com/en-us/download/details.aspx?id=45588
for Windows 7 – 64 bit:
https://www.microsoft.com/en-us/download/details.aspx?id=45633
For other Windows versions, should the issue occur:
https://support.microsoft.com/en-us/topic/support-for-urgent-trusted-root-updates-for-windows-root-certificate-program-in-windows-a4ac4d6c-7c62-3b6e-dfd2-377982bf3ea5